Terms of Service

These Terms of Service ("Terms") apply to all contracts for the use of POSTHIVE and related software (together the "Platform") between Dignified Media GmbH, Herzogstandstr. 6, 83673 Bichl, Germany ("Provider") and the user ("Customer").

The Platform includes the website and web app, POSTHIVE Desktop, POSTHIVE Companion, the DaVinci Resolve panel, and infrastructure apps that sign in with a POSTHIVE account — currently Bay, and over time Timecode, Teleprompter, and further production-day tools we release under the same account system.

Deviating terms of the Customer become part of the contract only if the Provider expressly agrees.

POSTHIVE is a cloud workspace for post-production: projects, versions, review, transcripts, delivery, and the on-set tools that feed that workspace.

The exact features follow the service description on the website and the selected plan. Current marketed plans:

• Pro — paid tier for growing teams (including transcription and calendar sync, as described on the site), with a 14-day free trial at checkout
• Enterprise — paid tier for studios (including translation, mobile app access, and custom review branding, as described on the site), with a 14-day free trial at checkout

There is no free Creator product plan. After a trial or paid period ends without a renewed subscription, the workspace locks; Customer content is kept until the Customer deletes the workspace.

Optional storage and token add-ons may be offered. Prices and limits on the website at checkout prevail over this summary.

Infrastructure apps may be included in a plan, offered as add-ons, or released in preview. Availability of Bay, Timecode, or Teleprompter on a given plan is as stated in the product at the time of use.

The contract is concluded when the Customer registers and the Provider activates the account. Registration is a binding offer. A confirmation email follows.

Paid plans are concluded when checkout with Stripe is completed (or when an App Store or other store completes a purchase, in which case that store's billing terms also apply).

The Customer must be at least 18 years old. Accounts for minors are not offered.

The Provider grants a non-exclusive, non-transferable right to use the Platform for the contract term, including native apps the Customer installs.

The Customer may not:

• Sublicense the Platform or make it available to third parties as their own service
• Copy, modify, or create derivative works of the Platform software
• Reverse engineer the Platform except where mandatory law allows
• Circumvent security, plan limits, or access controls

Desktop and infrastructure apps may update automatically. Local processing (catalogs, file moves, prompter display, timecode write-back) happens on the Customer's devices; the Customer remains responsible for those machines and volumes.

Bay, Timecode, and Teleprompter are infrastructure apps: they support a shoot or transfer and attach the result to a POSTHIVE workspace. They are part of the Platform under these Terms.

• Bay may read local volumes, keep a catalog and move log on the Mac, upload to POSTHIVE when you start a transfer, and write timecode into files you confirm.
• Timecode may send device labels, clock values, and optional slate or monitor images into a session on your workspace.
• Teleprompter may store scripts and pairing data on your workspace and display them on a paired device.

Writing into media files, deleting local files, or exposing a volume to a helper process is always the Customer's operation. The Provider is not a backup service for local disks.

Registration and access

The Customer must provide truthful information and keep it current. Access data must be kept secret. Suspected misuse must be reported immediately.

Content and team

The Customer is responsible for people they invite, for review and transfer links they share, and for content they upload or sync — including scripts, slate images, and media on connected drives. The Customer warrants they have the rights needed to use that content on the Platform.

Prohibited use

The Customer must not use the Platform for:

• Illegal purposes or to promote illegal activity
• Uploading malware or harmful code
• Spam or unsolicited advertising
• Infringing third-party rights, especially copyright and personality rights
• Excessive use that degrades the service for others

The Provider aims for high availability. 100% availability is not technically feasible. The Provider may take the Platform down in whole or in part for maintenance and will announce planned work where reasonably possible.

Native apps depend on the Customer's OS, hardware, and network. Store or OS updates may affect them independently of the cloud service.

Prices

Current prices are shown on the website. Listed plan prices are net of statutory VAT. Checkout (Stripe) shows the tax that applies to you. Consumers see the total including VAT before they pay.

Payment

Payment is via Stripe (or via an app store if that checkout is used). Subscriptions are billed monthly or annually in advance. On default the Provider may block access.

Price adjustments

The Provider may adjust prices with four weeks' notice. The Customer then has an extraordinary right of termination.

Subscriptions and trials

Paid subscriptions and trials renew or convert for the selected period unless the Customer cancels from workspace Settings → Billing before the period ends. Store-billed subscriptions follow that store's cancel rules when those are stricter or mandatory.

Cancelling a trial or subscription stops future charges. Access continues until the trial or billing period ends; afterwards the workspace locks. Customer content is not deleted by cancel — the Customer may delete the workspace from Danger Zone.

Extraordinary termination

Either party may terminate for good cause, including:

• Material breach of these Terms
• Payment default of more than 30 days
• Misuse of the Platform

If the Customer is a consumer in the European Union, they have a 14-day right to withdraw from a paid distance contract, starting on the day the contract is concluded. Withdrawal must be a clear statement sent to lorenz@dignified.media (or the address in the imprint). A simple email is enough.

If the Customer asks us to start the paid digital service during the withdrawal period and confirms that they lose the right of withdrawal once performance has begun, that right expires when we start providing the service (Art. 356 (5) German Civil Code). Using the paid workspace after checkout is such performance.

After a valid withdrawal we refund via the original payment method without undue delay and at the latest within 14 days.

This section does not apply to Customers acting as businesses. Workspaces can be deleted at any time from Settings → Danger Zone.

The Customer retains all rights in content they upload or sync. The Customer grants the Provider a limited licence to host, transcode, transmit, back up, and display that content, and to send it to subprocessors, solely to provide the Platform — including transcription, translation, search, assistants, review playback, and infrastructure-app sync.

The Provider does not claim ownership of Customer media, scripts, or timecode sessions. AI features process only content the Customer submits to those features. Details are in the Privacy Policy. Workspace content is processed under the Data Processing Agreement.

Illegal content may be reported as described on the notice page. The Provider will act where it has actual knowledge of illegality.

Limitation

The Provider is fully liable for intent and gross negligence and for injury to life, body, or health.

For slight negligence the Provider is liable only for breach of essential contractual duties (cardinal obligations), limited to foreseeable, typical damage.

Data and local media

The Provider is not liable for data loss caused by technical defects, third-party attacks, or force majeure. The Customer must keep their own backups — including of camera cards, Bay catalogs, and local volumes.

User content

The Provider does not adopt uploaded content as its own and is not liable for unlawful content unless it has actual knowledge.

Privacy

Personal data is handled as described in the Privacy Policy.

Changes to the Terms

The Provider may change these Terms with four weeks' notice. If the Customer does not object in time, the changes are deemed accepted. On objection the Provider may terminate extraordinarily.

Applicable law

German law applies, excluding the UN Convention on the International Sale of Goods. Mandatory consumer protections of the Customer's country of residence remain unaffected.

Place of jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction is the courts competent for the Provider's registered seat in Bichl, Germany.

Severability

If a provision is invalid, the remaining provisions stay in force.

Contact

Dignified Media GmbH
Email: lorenz@dignified.media
Phone: +49 160 6271848